Customer Satisfaction

For Better Facilities and Services

At Tokyo Big Sight, in order to improve customer satisfaction, we are continuously conducting CS (Customer Satisfaction) surveys for both organizers who host the event and customers who visit the event.

We share the results of the questionnaire and the valuable opinions received from our customers in each department and continue to work on improvement activities to provide better facilities and services.

CS Survey

Opinions & Inquiries Form

CS Committee

CS Survey

At Tokyo Big Sight, we conduct WEB questionnaires for visitors in order to provide better facilities and services.

FY 2020: Period : From October 2020 to March 2021
Approach : WEB questionnaires
(QR code stickers and digital signage in the venue/Web site/Twitter)

Improvement Cases

We will introduce examples of actual improvements based on the results of the 2019 CS survey.

Signs at South Exhibition Halls

Opinion: The signs of the South Exhibition Halls are difficult to understand
Improvement: We added the signs at the entrance of each south halls.

Before

After

Free Wi-Fi

Opinion: Visitors need Free Wi-Fi.
Improvement: From March 2021, we started the Free Wi-Fi service in sequence.