CSR Activities

What Tokyo Big Sight Can Do for a Sustainable Society

In recent years, the demand for corporate social responsibility has greatly increased, such as the emphasis on ESG and involvement in the SDGs. In response, we formulated our CSR Policy to detail our fundamental principle of fulfilling social responsibilities primarily through our business activities. Based on this policy, we will engage in business activities while maintaining good relations with our stakeholders. Tokyo Big Sight contributes to achieving SDGs related to our business activities while clarifying our connections to these goals and raising awareness among our employees about them.

[Tokyo Big Sight Inc. (Management Philosophy / CSR Policy / Business Activities)] [Stakeholders (Customers / Shareholders / Trading Partners / Industry Associations / Local Communities / Government Agencies / Employees)] [Contributing to a Sustainable Society / Sustainable Development Goals)]

CSR Promotion Image

CSR Policy

Basic Principle

Based on our basic principle of "Contributing to society by promoting economic activities and regional development," we at Tokyo Big Sight Inc. are active primarily in business involving exhibition venues and buildings to fulfill our social responsibilities as good corporate citizens.

Action Standards

We have set four action standards as our primary means to promote CSR, engaging in our business activities while maintaining good relations with our stakeholders.

1. Creating Safe, Secure, Comfortable Environments

Tokyo Big Sight builds safe, secure, and comfortable environments by maintaining and strengthening our risk management system, including measures against large-scale disasters and infectious diseases, as well as providing facilities and services that take into account the needs of various visitors.

Challenge Direction of activities
Countermeasures against infectious diseases Thorough infection countermeasures in facilities and exhibition venues
Countermeasures for large-scale disasters Establishing a risk management system to cope with large-scale disasters
Safe and secure facilities and services Providing facilities and services everyone can utilize in safety and security
Improve customer satisfaction (CS) Ongoing CS improvement activities

2. Environmental Conservation and Sustainable Business Practices

Tokyo Big Sight contributes to the realization of a sustainable society by promoting activities that take into account environmental conservation and sustainability while pursuing our business, including facility and exhibition management.

Challenge Direction of activities
Environmental conservation Activities for environmental conservation
Sustainability Promoting sustainable facility management and holding exhibitions
Waste management Proper management and reduction of waste
Renewable energy Promoting use of renewable energy
Maintaining and promoting greenery Maintaining and promoting greenery inside facilities
Reducing environmental impact Acquire, analyze, and utilize environmental impact data
CSR procurement CSR considerations during procurement (e.g. human rights, the environment)
Reducing the total volume of greenhouse gas emissions Achieving a total reduction in greenhouse gases
Contributing to a society in harmony with nature Contributing to a society in harmony with nature

3. Contributing to the Development of Local Communities

Tokyo Big Sight is contributing to improving the value of and further developing coastal areas through our various business activities, by creating lively communities, working in collaboration with nearby businesses, and improving the attractiveness of the community.

Challenge Direction of activities
Communication Collaboration with nearby businesses
Contributing to regional development Forming measures to attract MICE in collaboration with the local region
Regional promotion Create lively communities, improve the flow of visitors to the surrounding area
Charity activities Conducting activities contributing to society

4. Strong and Sound Organizational Structure

Tokyo Big Sight engages in business with a high sense of ethics and awareness of danger, seeking to develop environments where human resources are respected and individuals can fully put their abilities to use, with the aim of building a sound, solid, and resilient organizational structure.

Challenge Direction of activities
Governance Maintaining a governance system
Risk management Maintaining and strengthening our risk management system
Information security Thorough information security (including protection of personal information)
Information disclosure Ensuring transparency of management through information disclosure
Diversity Creating workplaces easy for diverse employees to work and be active in
Compliance Ensuring compliance
Information communication Strengthening information communication inside Japan and internationally
Occupational health and safety, mental health Maintaining healthy and safe workplace environments
Work-life balance Promoting a work-life balance
Developing talent Developing and utilizing human resources

Examples of our initiatives

1. Creating Safe, Secure, Comfortable Environments

Thorough infection countermeasures in facilities and exhibitions

Based on the policies of the government and of Tokyo Metropolitan Government, we have formulated our Guidelines to Prevent COVID-19 Infections in Exhibitions, and made these known to facility users. We have also lent infection preventing equipment such as thermal imaging and contactless thermometers to organizers of exhibitions and conferences.

Activities to prevent infections in organized events

At RISCON, organized by Tokyo Big Sight, we took thorough infection countermeasures, such as introducing a complete advance registration system for visitors and implementing temperature checks and sanitizing measures, achieving a safe and secure in-person exhibition. Infection countermeasure supporters installed the products of exhibitors in the venue, to help in actually preventing infections.

Role as a temporary facility for large-scale disasters

Tokyo Big Sight practices drills as a temporary facility to accept people who are unable to return home in case of disasters, based on an agreement with the Tokyo Metropolitan Government. We also have stores of supplies necessary in case of disaster, such as drinkable water and emergency provisions.

Providing facilities and services that can be utilized in safety and security

We are developing environments with the aim of improving the convenience for all visitors, such as by providing free Wi-Fi and accessible toilets. We also regularly hold various types of drills for earthquakes or fires.

Ongoing CS improvement activities

We conduct regular CS surveys for the visitors of Tokyo Big Sight and the tenants of our buildings, steadily implementing improvements based on the results of these surveys.

2. Environmental Conservation and Sustainable Business Practices

Reducing waste

Waste materials generated by exhibitions are recycled while organic garbage from restaurants in our facilities is used as animal feed, promoting the reuse of resources.
Proper waste disposal is supervised to prevent in advance any unlawful acts such as illegal dumping.

Promoting paperless practices

We promote paperless practices such as paperless meetings and reducing the use of faxes. We are also examining the use of PDFs for manuals and other printed materials for exhibitions we hold.

Implementing environmental measures

Tokyo Big Sight, as a large-scale business site, has submitted a plan to counteract global warming to the Tokyo Metropolitan Government's Bureau of Environment, in collaboration with the Tokyo Metropolitan Governments.
We have held three conferences on environmental measures, based on our promotion system to counteract global warming, and have confirmed the total CO2 emissions of our business.

Promoting the shift to LEDs

Tokyo Big Sight is shifting to LED lighting for our exhibition halls, reducing the amount of electricity consumed and CO2 emissions.

Promoting use of renewable energy

We have installed an 800 kW solar power system in the South Exhibition Halls, to generate a maximum of 28 halls' worth of electricity. The power generation status can be seen in real time on the signage in the South Exhibition Halls.

  • *Based on the high ceiling lighting (average usage value of 28.6 kW) of the South Exhibition Halls.

Installation of EV chargers

We installed EV chargers in the basement parking area of the Conference Tower, encouraging the spread of zero emissions vehicles (ZEV).

  • *Projects in Cooperation with Tokyo Metropolitan Government

Adoption of vibration-powered generator

We have adopted power generation equipment utilizing vibrations to the floor caused by movement of pedestrians, to promote use of renewable energy.

  • *Projects in Cooperation with Tokyo Metropolitan Government

Adoption of paving-type solar panels

Solar panels are installed on the pavement on the premises. Power generated in the daytime is stored for use in lighting at night.

  • *Projects in Cooperation with Tokyo Metropolitan Government

Maintaining and promoting greenery

Greenery is placed on walls and rooftops to improve urban scenery, clean the air, heighten the insulation of the buildings, and moderate the heat island phenomenon.

Use of rainwater

Rainwater falling on the roof of the East Exhibition Halls' galleria and South Exhibition Halls is retained in a tank to be filtered and sterilized to supply recycled water for flush toilets in the exhibition halls.

Contributing to a society in harmony with nature

Located in a seaside area with attractive landscapes and waterfront parks, Tokyo Big Sight manages approximately 40,000 square meters of green space, including gardens, green walls, and rooftop gardens.
The garden, which is the foreground of the venue, is designed with consideration for creating a continuous landscape with the nearby waterfront parks, and it serves as a resting post for wild birds.
We will continue to manage the garden appropriately with the aim of creating a comfortable space for visitors and workers and preserving the nature of the Ariake area.

3. Contributing to the Development of Local Communities

CLUB ARIAKE activities

The Ariake Area Management Council was established in 2014 by businesses in Ariake-Minami.
CLUB ARIAKE was launched in January 2019 to provide information promoting the attractiveness of Ariake and making known events being held in the area to employees and students in Ariake-Minami.

Participation in the Tokyo Waterfront City Association

Our participation in the Tokyo Waterfront City Association (TWCA) strengthens our ties with nearby businesses through conferences, joint disaster drills, events, and so on. The TWCA conducts Awareness Color Light-ups aimed at aiding social movements and showing a positive message of support.

Tokyo International Projection Mapping Award (from 2016)

We support this award as a way to discover young spatial video creators and enhance the liveliness of the Ariake area. Each November the walls of the Conference Tower of Tokyo Big Sight are used for showing the works, and a judging panel is held. So far a total of 75 teams have participated. Award-winning works are put on periodic display, helping to stimulate the liveliness of the local area.

Supporting the running of ACTIVE KIDS FESTA (2014-2019)

We supported the running of ACTIVE KIDS FESTA, an event centering on the ARIAKE KIDS CUP balance bike competition, to contribute to enlivening Ariake.

STAND UP SUMMIT (2014-2019)

We held the STAND UP SUMMIT recovery aid event together with the Tokyo Metropolitan Government and the NPO Support Our Kids as a way to prevent memories of the Great East Japan Earthquake fading and to foster future generations. The event gathered a total of 1500 students from Tohoku, Tokyo, and other countries to think together about recovery.

4. Strong and Sound Organizational Structure

Compliance and governance

Based on our internal controls policy, we have established a compliance committee to conduct internal audits on accounts, finances, and service.
We hold regular training sessions on compliance for all our employees, to inspire a spirit of compliance.

Strengthening the risk management system

We have established a risk management committee to formulate risk response plans and hold drills based on those plans, to enable us to manage risks by adapting to the changes around us.

Promoting company-wide information systems security

We took the opportunity afforded by the Tokyo 2020 Olympics to implement from FY2015 security measures for our information systems infrastructure used company-wide.
In FY2020 we constructed a website environment focused on building up the security of our official website.
Each year, we regularly hold information security training and drills for targeted attack emails as education and awareness-raising for our employees, and also take steps to prevent information breaches.

Occupational health and safety, mental health

We are involved in the Healthy Business Declaration of the Japan Health Insurance Association to achieve health management. Through providing various types of information with the aim of promoting health and enhancing workplace environments for better fitness, we help our employees to stay healthy and lift their satisfaction, resulting in better productivity and a more active organization.

Promoting a work-life balance

We promote from multiple aspects the development of environments allowing employees to continue working while fully manifesting their own motivation and abilities.
By allowing for diverse lifestyles through flexible working hours including staggered shifts, and providing a full range of childcare and family care programs, we are actively engaged in ensuring workplaces where each employee can work with an even greater sense of reassurance.

Developing human resources

As social circumstances and the business environment undergo change, we promote human resources development and enhancement of abilities in order to establish an organization capable of sustainable business growth while achieving our management philosophy and fulfilling our social responsibilities.